Resolving workplace conflicts
Conflict is a natural interaction between people who are dependent on each other but with incompatible goals, and each is interfering in attaining the other’s objective.
"The thing I hate about an argument, is that it always interrupts a discussion."
-- G.K.Chesterton, writer
- Conflicts can create strong emotions.
- Managing conflict is an essential process for every manager.
- Conflict is not hostility, it involves a clash of perceptions and expectations.
- Hostility is a conflict-avoidance technique. Hostile people don ’t want to resolve issues.
- There are five levels of conflict - when is it a disagreement, and when is it conflict?
Level 1 – Discomfort
Level 2 – Incidents
Level 3 – Misunderstandings
Level 4 – Tensions
Level 5 – Crises
If you want to learn more about steps to better resolve conflict management, contact us at info@brickerassociates.com.
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